Carrier Negotiation Delivers $192K Credit

One of the nation’s largest beverage logistics and distribution companies contracted mindWireless in 2014 to manage and optimize their 20,000 lines deployed across the U.S.

The Challenge

After a multi-year expansion boom, the Company knew they were likely paying for unused phones. mindWireless is currently managing approximately 17,000 cellular telephone numbers (CTNs) across the Company. The line count topped 20,000 when enterprise wireless management launched in late 2014. Using monthly analysis of billing compared with usage identified and a full enrollment campaign conducted by mindWireless in 2017, the total number of lines was reduced by 3,000 CTNs.

The Solution

A bonus saving was found during a routine monthly Rate Plan Analysis (RPA) by the mindWireless Finance Team to ensure that clients are receiving the correct rate plan and prices/discounts per their carrier contracts. The team identified rate plan and line charges that were incorrectly charged by the carrier, over a 12-month period. Following almost two years of persistent carrier negotiation, mindWireless had the charges rolled back to the correct amount and a credit for $192k applied to the client’s account.

The overall optimization achieved $37,019.20 monthly with annual savings of $444,230.40.

The power of mindWireless’s software tools and the Finance Team’s expertise enables deep dives to uncover errors in bills for 20,000 lines.